Skydive Byron Bay

NOT RECOMMEND!! Terrible customer service provided through the phone. Had a booking for today and was calling them for 2 days to check about the weather situation. Didn’t receive any call or message and I called them again and the lady on the phone was so rude. Let me talking by myself and hang out the phone call. Then I called again and Renee was super nice but after the experience with the lady I won’t be jumping with you anymore. I got the credits but I will be asking for a refund and doing it with other company more professional and friendly.

I love skydiving, and the actual jump was super stunning. But everything else was not. The location is questionable, with toilets in trailers and a warehouse that reeks of BO. Which, it's Byron Bay, I can look past that aspect. BUT the '300' photos that cost a CRAZY $130 to purchase are basically of nothing. Genuinely got 304 photos and I was in maybe 50 of them, with maybe 20 of them being semi 'decent' and the others being very random or weird. I get that it's a skydive and the photos aren't pro, but charge the price accordingly, that's daylight robbery. Oh and as for the timing, make sure you have the ENTIRE day free because I don't think they have a clock. Our jump was scheduled for 7:30 with a finish time of 8am. We sat in the BLAZING sun with no updates, no communication, nothing. We finally jumped at 10am, significantly later than our booked time which was really frustrating. The wait WAS NOT weather orientated as other jumps were going. It just seemed like time was an illusion and didn't exist in this bubble of society. Overall a bit disappointing as these factors did dilute the enthusiasm of the morning! Not to mention we were absolutely starving as we were meant to head to breakfast at 8! Have heard the Sunshine Coast team are significantly better so I know where jump #8 will be!

As this was my second time skydiving I had something to compare this experience to. The premises upon arrival look very rundown and poorly maintained. It doesn’t give you a sense of safety. The bathrooms stank of urine and lacked cleanliness. The crew on ground are clearly all mates. They lacked professionalism and behaved in a very nonchalant manner. My skydiving instructor was great. Very clear in his communication and comfortable to be around. However he was under the impression that I hadn’t paid for video or photos so although he still took them, (they do this regardless) I felt that he didn’t ‘try’ because he thought I wasn’t purchasing the package. I was very disappointed with my video. It wasn’t worth the money. My first skydive was in St Kilda Melbourne and it was a 5 star experience from start to finish. It’s a bit of a shame that skydive Australia do not maintain consistency across the different locations.

I skydived with Diego. Honestly Diego was better than I could have ever expected. I was initially quite nervous but Diego made me feel extremely calm and comfortable. He checked in with me multiple times to ensure I was feeling okay. He was so friendly and we had a great chat. There was a lot of encouraging words and high fives along the way. Diego was happy to answer any questions I had and spoke me through the whole process. The setting up of all equipment and harnesses was a very smooth. While in the air I hardly realised it was completed till Diego told me. Even during the jump, Diego spoke me through the whole process of the free falling, parachute and landing. I never thought I would love jumping as much as I did but definitely think it was a 10/10 due to Diego being my instructor. Big shoutout to him. Also a big shoutout to all the other instructors. They bring such a positive, supportive energy and make you feel very relaxed. I recommend this experience and will definitely be doing it again in future.

NOT RECOMMEND!! Terrible customer service provided through the phone. Had a booking for today and was calling them for 2 days to check about the weather situation. Didn’t receive any call or message and I called them again and the lady on the phone was so rude. Let me talking by myself and hang out the phone call. Then I called again and Renee was super nice but after the experience with the lady I won’t be jumping with you anymore. I got the credits but I will be asking for a refund and doing it with other company more professional and friendly.